Send the details.
Describe the issue, who is affected, and the best way to reach you.
charles@fortlyn.com ↗FortLyn / Client Support
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what you do best.
Tell us what is getting in the way. We’ll help identify the issue and the next step for your team.
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Already working with us on an issue? Reply to the existing email with any updates or your reference number.
Organize your update ↓Less back and forth
A better request.
A clearer next step.
Use this short guide to organize the details. Review your message, then open it in your email app or copy it.
What helps us investigate
Include the exact error, when it started, and whether it affects one person or your whole team. Add a screenshot to your email if helpful.
Keep sensitive information out
Do not include passwords, verification codes, payment details, or confidential files. We can arrange an appropriate way to share anything sensitive.
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Before you get in touch
A few useful answers.
What if I cannot sign in to my work email?
Email charles@fortlyn.com from an email account you can access, or use our contact form. Include your name, company, and an email address where we can reply. We may need to verify your identity before helping with access.
What should I do about a suspicious message?
Do not open its attachments or follow its links. Contact us using the details on this page and explain what happened, including whether you clicked anything or entered information.
Can you connect remotely to my computer?
When appropriate, we can arrange a remote support session directly with you. Use only the instructions shared through your verified support conversation.
How do I check an existing request?
Reply to your existing support email so the details stay together. Include your reference number if you have one, and tell us what has changed.
Do I need to be an existing client?
This page is designed for client support. If you are exploring services or need help scoping a new project, contact FortLyn to discuss the right next step.
Planning something new?
Let’s talk about what your business needs next.